Before event use
Paid package purchases can be reviewed for refund before meaningful event use begins. Meaningful use includes guest uploads, enhancement processing, export generation, or a production support action tied to the event.
Refunds
Refunds are tied to event use and provider costs.
This launch policy sets conservative expectations before Stripe Checkout is enabled for production packages.
Contact supportAfter processing begins
Once uploads, enhancements, or exports have been processed, refunds may be partial or unavailable because storage, provider, payment, and support costs have already been incurred.
Service failures
If The Aisle cannot provide a purchased package because of a platform incident or configuration error, support can issue an appropriate refund, credit, or extension after reviewing event activity and logs.
AI output quality
Enhancement can improve many phone photos, but it cannot guarantee recovery of severe blur, obstruction, missing details, low resolution, or poor source material. Couples should review AI output before publishing or exporting.
Stripe processing
Refunds are processed through Stripe to the original payment method where possible. Bank and card network timing can vary after a refund is issued.
Requesting a refund
Use the support page with the event link, purchasing email, package tier, and reason for the request. Do not include card numbers or payment credentials in support messages.